Billing FAQ
Quick answers to the most common questions about plans, subscriptions, feature access, and payments.
Short answers to the questions we hear most. For full detail, follow the links into the rest of this section.
Plans & Ownership
Who can change our plan or payment details? Only the workspace Owner. Editors and Viewers don't see billing controls. See How Billing & Features Work.
Is billing per user or per workspace? Per user — specifically, per workspace Owner. A subscription belongs to the person who owns the workspace, not to the workspace itself. If that person owns several workspaces, all of them share the exact same plan, billing cycle, and invoices — there's no way for one of their workspaces to be on a different plan than another. The one thing tracked separately per workspace is its site count against that shared plan's limit. See Plans & Billing Overview.
This also means invoices and payment history aren't "the workspace's" — they belong to whichever user is the Owner and paying for the subscription.
We changed who runs the account — does billing move too?
Yes, if you transfer the workspace's ownership. From that workspace's Team tab, transferring ownership to another member opens a confirmation warning: "You are about to transfer ownership of this workspace to {name}... You will lose owner privileges. Billing and plan management will transfer to the new owner." Make sure the new Owner has a valid payment method before confirming — their subscription (or lack of one) becomes the plan for that workspace going forward.
This is different from Transfer Site, which moves a single site between two workspaces you already administer and doesn't touch billing at all.
Features & Access
Why is a feature locked for me but not for a colleague? Either you're in different workspaces owned by people on different plans, or the feature is unlocked but your role doesn't permit it. Access requires both the plan and the role. See Feature Access.
I got a "Limit reached" message when creating something — is that the same as a locked feature? No. That's a quota limit, not a feature lock — the feature itself is available on your plan, you've just hit its numeric cap. Upgrade for a higher quota, or free up usage by deleting unused items. See Usage Limits & Quotas.
I upgraded — when do new features appear? Immediately for an Upgrade Now, or at the next renewal for a Schedule for Renewal upgrade. No need to refresh roles or re-invite anyone — access updates automatically for every member of every workspace you own.
Changes & Timing
If I change to a lower plan, do I lose my sites and content? No. Your data is preserved. You simply can't create new items above the lower plan's limits, and features the lower plan excludes become locked until you upgrade again.
When does a plan change take effect? At your renewal date. You keep your current features for the rest of the period you've already paid for, and you can click Cancel change to reverse the scheduled plan change any time before then.
What happens if I turn off auto-renew? There's no separate "Cancel" button — turning off auto-renew is how you cancel. Your plan stays fully active until the end of the current paid period, then your workspace(s) revert to the most limited tier. Your data remains; paid features pause until you turn auto-renew back on or re-subscribe.
Payments
What happens if a payment fails? The subscription goes Past Due with a grace period (its length is set per plan, commonly around a week). A banner offers Retry payment. If the grace period lapses, the banner changes to Update payment and paid features are suspended until a charge succeeds. See Payment Failed (Past Due).
Where do I get an invoice for accounting? The Payment History tab on the Plans & Billing page. Use Download PDF for a formal invoice or View Details for the Stripe-hosted receipt — covering both subscription charges and any marketplace template purchases. See Invoices & Payments.
Is yearly billing cheaper than monthly? Usually, but check the specific plan — monthly and yearly prices are set independently by the platform for each plan, so the discount isn't a fixed percentage across every tier. Toggle Monthly / Yearly on Compare Plans to see the exact numbers for the plan you want.
Where's the coupon code field? TDC Site Builder's own billing page doesn't have one. Promotional codes are entered on Stripe's hosted checkout page, which appears for flows that route through Checkout — such as subscribing from the free tier.
Related
- How Billing & Features Work — The complete model behind plans, access, and ownership.
- Plans & Billing Overview — Why subscriptions are per-owner, not per-workspace.
- Subscription Management — Upgrades, plan changes, and cancellation, step by step.